Our values guide everything we do.

Frank is kind to ourselves and others.

  • We meet our clients where they are
  • We listen to our clients: to be heard is to feel valued

Frank is rigorous. New Zealanders deserve the best.

  • Our work meets our clients’ expectations for high quality
  • We engage with clients to understand the ‘unstated’ as well as the stated
  • We test our thinking early and often with our clients, so we can change course as they, and we, learn more.

Frank is generous. We invest our energy and share our ideas.

  • We engage with passion to deliver a rewarding experience, every time.
  • We form true partnerships with our clients, based on our respective strengths to make progress together.

Frank is patient. The answer will come.

  • We are flexible: understanding what we can control and what we can’t.
  • We understand sometimes clients don’t know exactly what they want and we help them work through that.