More effective social services

This 2015 report took an extensive look into social service provision in New Zealand, asking why – despite the hard work and commitment of service providers – social services were not always improving the lives of people. Themes covered by the report include the need for better commissioning, using data to learn and improve services, how services perform for Māori, and how change might be implemented. The report is also summarised in the one-page document, More effective social services at a glance.